99taya Privacy Policy

1. Introduction and Scope

99taya ("we," "our," or "us") operates the online gaming platform accessible at https://99taya.cam and through associated mobile applications (collectively, the "Platform"). This Privacy Policy governs the collection, use, disclosure, storage, and protection of personal information obtained from users ("you" or "your") who access or use the Platform.

By registering an account, depositing funds, or otherwise using the 99taya Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately cease all use of the Platform and refrain from providing any personal information to 99taya.

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, as well as international data protection standards including the General Data Protection Regulation (GDPR) where applicable. 99taya is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with all applicable laws and regulations.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on 99taya, we collect the following personal information that you provide directly to us:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (for age and identity verification purposes).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username and password (passwords are stored in encrypted format and are never accessible to 99taya staff).
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, and transaction histories related to deposits and withdrawals.
• Verification Documents: Copies of government-issued identification documents (e.g., passport, driver's license, UMID, SSS ID), proof of address (e.g., utility bills, bank statements), and proof of payment method ownership as required for account verification and anti-money laundering (AML) compliance.
• Communication Records: Any information you provide when communicating with our customer support team via live chat, email, or phone, including the content of your messages and any attachments you provide.

2.2 Information We Collect Automatically

When you access or use the 99taya Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IMEI or device ID), and mobile network information.
• Connection Information: IP address, geolocation data (country, city, and approximate coordinates based on IP address), internet service provider, and connection type.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, clickstream data, referring URLs, and interactions with platform features and content.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For more information about our use of cookies, please see Section 6 below.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: GCash, PayMaya, and banking institutions may provide transaction verification data and fraud prevention information.
• Identity Verification Services: Third-party verification services may provide identity confirmation, age verification, and fraud detection data.
• Publicly Available Sources: Information from publicly accessible databases or records may be used to verify your identity and comply with legal and regulatory requirements.

3. How We Use Your Information

99taya uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• To create, maintain, and manage your 99taya account;
• To verify your identity and age (21+ requirement);
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To communicate important account updates, security alerts, and service-related notifications.

3.2 Gaming Services and Personalization

• To enable you to participate in games, place bets, and access platform features;
• To track your gaming activity, bet history, and account balance;
• To personalize your experience by recommending games and content based on your preferences and activity;
• To administer bonuses, promotions, tournaments, and loyalty programs.

3.3 Security, Fraud Prevention, and Compliance

• To detect, prevent, and investigate fraud, money laundering, bonus abuse, and other prohibited activities;
• To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations;
• To enforce our Terms and Conditions and other policies;
• To protect the security and integrity of the Platform and our users;
• To respond to legal requests from law enforcement, regulatory authorities, and courts.

3.4 Marketing and Communications

• To send you promotional emails, SMS messages, and push notifications about new games, bonuses, and special offers (you may opt out at any time);
• To conduct surveys and market research to improve our services;
• To analyze user behavior and preferences to enhance our platform and marketing strategies.

3.5 Analytics and Platform Improvement

• To analyze usage patterns, traffic sources, and user demographics to improve platform performance and user experience;
• To conduct A/B testing and other experiments to optimize features and functionality;
• To identify and resolve technical issues, bugs, and performance problems.

4. How We Share Your Information

99taya does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, customer support, data hosting, analytics, marketing, and fraud prevention. These service providers have access to your personal information only to the extent necessary to perform their contracted services and are contractually obligated to protect your data and use it solely for the purposes we specify.

4.2 Game Providers and Software Partners

We work with third-party game developers and software providers to offer casino games, live dealer tables, sports betting, and other gaming content on the 99taya Platform. These providers may collect and process certain information about your gameplay to deliver their services and ensure game integrity.

4.3 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulators (including PAGCOR), courts, and other public bodies when required to do so by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements;
• Respond to lawful requests for information from government or law enforcement agencies;
• Protect the rights, property, safety, or security of 99taya, our users, or the public;
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring involving 99taya, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your data where legally required.

4.5 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

5. Data Security and Protection

99taya takes the security of your personal information seriously and has implemented industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using 256-bit SSL (Secure Socket Layer) encryption during transmission and storage.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis and protected by multi-factor authentication and role-based permissions.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security risks.
• Data Anonymization and Pseudonymization: Where possible, we use data anonymization and pseudonymization techniques to minimize the risk of re-identification.
• Incident Response: We maintain an incident response plan to detect, respond to, and recover from data breaches or security incidents. In the event of a breach affecting your personal information, we will notify you and relevant authorities as required by law.

While we strive to protect your personal information using commercially reasonable means, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

6. Cookies and Tracking Technologies

99taya uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content and advertising. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activities.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Platform to function properly and cannot be disabled. They enable core functionalities such as account login, security, session management, and payment processing.
• Performance Cookies: These cookies collect information about how you use the Platform, such as which pages you visit and how long you spend on each page. This data helps us identify and resolve technical issues and improve platform performance.
• Functional Cookies: These cookies allow the Platform to remember your preferences and settings (such as language preference, game favorites, and display settings) to provide a more personalized experience.
• Advertising Cookies: These cookies are used to deliver relevant advertisements and promotional content based on your interests and browsing behavior. They may also be used to measure the effectiveness of advertising campaigns and limit the number of times you see the same advertisement.

6.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences through the browser settings. You can choose to block or delete cookies at any time. However, please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features.

7. Data Retention

99taya retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purposes for which it is processed:

• Account Information: We retain your account information for as long as your account remains active and for a period of up to seven (7) years after account closure to comply with legal, regulatory, and tax obligations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and gaming activity, are retained for a minimum of seven (7) years to comply with anti-money laundering and financial record-keeping requirements.
• Verification Documents: Identity verification documents are retained for the duration of your account relationship and for up to seven (7) years thereafter to comply with regulatory requirements.
• Communications: Customer support communications and correspondence are retained for up to two (2) years for quality assurance and dispute resolution purposes.

When personal information is no longer needed for the purposes for which it was collected or as required by law, we will securely delete or anonymize the data in accordance with our data retention and disposal policies.

8. Your Rights and Choices

Under Philippine data protection laws and applicable international regulations, you have certain rights regarding your personal information. These rights include:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our customer support team. We will provide you with the requested information within a reasonable timeframe, subject to identity verification.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update your account information directly through your account settings dashboard or by contacting customer support.

8.3 Right to Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent (where consent is the legal basis for processing). Please note that we may be required to retain certain information to comply with legal obligations or for legitimate business purposes.

8.4 Right to Object and Withdraw Consent

You have the right to object to certain types of data processing, including processing for direct marketing purposes. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Lodge a Complaint

If you believe that 99taya has violated your data protection rights or handled your personal information improperly, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other relevant data protection authority in your jurisdiction.

9. International Data Transfers

99taya operates primarily within the Philippines and stores data on secure servers located in the Philippines. However, in the course of providing our services, your personal information may be transferred to, processed, or stored in countries outside the Philippines, including countries that may not offer the same level of data protection as Philippine law.

When we transfer personal information internationally, we implement appropriate safeguards to ensure that your data receives an adequate level of protection, including the use of standard contractual clauses, data processing agreements, and other legal mechanisms recognized under applicable data protection laws.

10. Children's Privacy

The 99taya Platform is intended for use by individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or solicit personal information from individuals under the age of 21. If we become aware that we have collected personal information from a person under the age of 21, we will take immediate steps to delete such information and terminate the associated account.

If you are a parent or guardian and believe that your child has provided personal information to 99taya, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Privacy Policy

99taya reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes to this Privacy Policy will be posted on this page with an updated "Last Updated" date at the top of the document.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the 99taya Platform following the posting of changes constitutes your acceptance of such changes. If we make material changes that significantly affect your rights or the way we process your data, we will provide additional notice through email or prominent notice on the Platform.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99taya handles your personal information, please contact our Data Protection Officer or customer support team using the following contact information:

99taya Customer Support
Email: [email protected]
Available: 24 hours a day, 7 days a week

We will respond to your inquiry as promptly as possible, typically within five (5) business days. For data subject access requests and other privacy-related inquiries, we may require identity verification to ensure the security of your personal information.